{"id":4182,"date":"2021-10-09T01:07:17","date_gmt":"2021-10-09T00:07:17","guid":{"rendered":"https:\/\/www.hoyarajewellery.com\/?page_id=4182"},"modified":"2026-05-09T17:11:00","modified_gmt":"2026-05-09T16:11:00","slug":"politica-de-privacidade","status":"publish","type":"page","link":"https:\/\/www.hoyarajewellery.com\/en\/politica-de-privacidade\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<section id=\"quem-somos\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">About us<\/h2>\n<p class=\"translation-block\">Hoyara Jewellery is a Portuguese designer jewellery brand based in Vila Nova de Gaia. We operate our online shop at <a href=\"https:\/\/www.hoyarajewellery.com\/en\/\" target=\"_self\">hoyarajewellery.com<\/a>.<\/p>\n<p class=\"translation-block\">Your privacy is a priority for us. This policy explains what data we collect, how we use it, and what rights you have in relation to it. If you have any questions, please contact us at <a href=\"mailto:info@hoyarajewellery.com\" target=\"_blank\" rel=\"noopener\">info@hoyarajewellery.com<\/a>.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"dados\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Data we collect<\/h2>\n<p>We only collect the information necessary to provide you with the service. The data we request depends on how you interact with us.<\/p>\n<h3>When you place an order<\/h3>\n<p>To process your order, we need:<\/p>\n<ul class=\"legal-list\">\n<li>Name and billing address;<\/li>\n<li>Delivery address, if different;<\/li>\n<li>Email address and contact telephone number;<\/li>\n<li>Payment details (processed by the payment provider; we never store them).<\/li>\n<\/ul>\n<h3>When you subscribe to the newsletter<\/h3>\n<p>Apenas o seu endere\u00e7o de email.<\/p>\n<h3>When you contact us<\/h3>\n<p>The content of the message and the details you choose to share (name, email address, telephone number).<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"utilizacao\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">How we use your data<\/h2>\n<p>We use the information we collect to:<\/p>\n<ul class=\"legal-list\">\n<li>Process and dispatch orders;<\/li>\n<li>Issue invoices and send confirmations;<\/li>\n<li>To contact you regarding your order;<\/li>\n<li>Verify payments and prevent fraud;<\/li>\n<li>Send the newsletter, once subscribed, featuring the latest news, new collections and limited editions;<\/li>\n<li>Respond to enquiries and complaints.<\/li>\n<\/ul>\n<p>We do not use your data for any other purposes without your consent.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"conservacao\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">How long do we keep<\/h2>\n<p>We retain personal data for three years from the date of your last interaction with us. After this period, we will contact you to confirm whether you wish to keep or delete the information.<\/p>\n<p>There is certain data that we are required by law to retain for a longer period (invoices, accounting records, limitation periods). In such cases, we comply with the legal requirements.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"partilha\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Who we share with<\/h2>\n<p>We do not sell or pass on your data to third parties for commercial purposes. We only share what is necessary to provide you with the service:<\/p>\n<ul class=\"legal-list\">\n<li class=\"translation-block\"><strong>Courier.<\/strong> To deliver your parcel, we share your name, address and telephone number with CTT (Correios de Portugal, S.A., Avenida D. Jo\u00e3o II, no. 13, 1999-001 Lisbon, <a href=\"mailto:informacao@ctt.pt\" target=\"\u2018_blank\u2019\" rel=\"noopener\">informacao@ctt.pt<\/a>).<\/li>\n<li class=\"translation-block\"><strong>Payments.<\/strong> Payment details are processed directly by the payment providers (Stripe, MB WAY via ifthenpay) and never pass through our servers.<\/li>\n<li class=\"translation-block\"><strong>Email platform.<\/strong> When you subscribe to the newsletter, your email address is stored on the email platform we use.<\/li>\n<\/ul>\n<p>All these partners are required to process data in accordance with the GDPR.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"cookies\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Cookies<\/h2>\n<p>We only use cookies that are strictly necessary for the website to function:<\/p>\n<ul class=\"legal-list\">\n<li class=\"translation-block\"><strong>Session and shopping basket.<\/strong> Keeps the shopping basket active whilst browsing and maintains the session once you log in.<\/li>\n<li class=\"translation-block\"><strong>Payment.<\/strong> The payment provider (Stripe) sets its own cookies to ensure a secure checkout.<\/li>\n<\/ul>\n<p>For traffic analysis, we use Umami, a cookie-free tool that fully respects privacy. We do not use social media tracking pixels, we do not use Google Analytics, and we do not engage in remarketing.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"direitos\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Your rights<\/h2>\n<p>Under the GDPR, you have the following rights regarding your personal data:<\/p>\n<ul class=\"legal-list\">\n<li class=\"translation-block\"><strong>Right of access.<\/strong> Request a copy of the data we hold about you.<\/li>\n<li class=\"translation-block\"><strong>Right to rectification.<\/strong> Correct incorrect or incomplete data.<\/li>\n<li class=\"translation-block\"><strong>Right to erasure.<\/strong> Request the erasure of your data, in accordance with the conditions laid down by law.<\/li>\n<li class=\"translation-block\"><strong>Right to restriction of processing.<\/strong> Request that we suspend the processing of your data in certain situations.<\/li>\n<li class=\"translation-block\"><strong>Right to object.<\/strong> To object to the processing of data in certain situations.<\/li>\n<li class=\"translation-block\"><strong>Right to data portability.<\/strong> Request that we transfer your data to another organisation or directly to you.<\/li>\n<\/ul>\n<p class=\"translation-block\">To exercise any of these rights, please write to <a href=\"mailto:info@hoyarajewellery.com\" target=\"_blank\" rel=\"noopener\">info@hoyarajewellery.com<\/a>. We will reply within one month.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"alteracoes\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Changes to this policy<\/h2>\n<p>We may update this policy from time to time. When we do so, we will publish the revised version on this page, with the new update date at the top.<\/p>\n<\/p><\/div>\n<\/section>\n<section id=\"contacto\" class=\"container legal-section\">\n<div class=\"legal-section-inner\">\n<h2 class=\"legal-section-title\">Contact and complaints<\/h2>\n<p>If you have any questions about this policy or the processing of your data:<\/p>\n<p>Email: <a href=\"mailto:info@hoyarajewellery.com\" target=\"_blank\" rel=\"noopener\">info@hoyarajewellery.com<\/a><\/p>\n<p class=\"translation-block\">If you feel that your complaint has not been resolved, you may contact the <strong>National Data Protection Commission (CNPD)<\/strong>, the competent authority in Portugal:<\/p>\n<address class=\"legal-address\">\n          Rua de S\u00e3o Bento, 148, 3.\u00ba<br \/>\n          1200-821 Lisboa, Portugal<br \/>\n          Telefone: +351 21 392 84 00<br \/>\n          Email: <a href=\"mailto:geral@cnpd.pt\" target=\"_blank\" rel=\"noopener\">geral@cnpd.pt<\/a><br \/>\n          Site: <a href=\"https:\/\/www.cnpd.pt\" target=\"_blank\" rel=\"noopener\">cnpd.pt<\/a><br \/>\n        <\/address>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Quem somos A Hoyara Jewellery \u00e9 uma marca portuguesa de joalharia de autor, com sede em Vila Nova de Gaia. Operamos a loja online em hoyarajewellery.com. A sua privacidade \u00e9 uma prioridade para n\u00f3s. Esta pol\u00edtica explica que dados recolhemos, como os utilizamos e que direitos tem sobre eles. Se tiver d\u00favidas, escreva-nos para info@hoyarajewellery.com. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4182","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/pages\/4182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/comments?post=4182"}],"version-history":[{"count":2,"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/pages\/4182\/revisions"}],"predecessor-version":[{"id":6536,"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/pages\/4182\/revisions\/6536"}],"wp:attachment":[{"href":"https:\/\/www.hoyarajewellery.com\/en\/wp-json\/wp\/v2\/media?parent=4182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}